Helping You Connect the Dots to Succeed Faster
WGAN-TV: Now Playing
WGAN-TV: Now Playing
Free WGAN Map
Locations of Matterport Pro3 Camera Service Providers and see the number of Matterport Pro3s and/or BLK360s for each Matterport Pro.
View WGAN Map
Contact Info
Locations of Matterport Pro3 Camera Service Providers and see name, company, website, email and mobile phone for each Matterport Pro.
Join WGAN Sponsor
Get on the Map | A Service of We Get Around Network (not affiliated with Matterport)
One Order  |  One Quote  |  One Contact
Book Multiple GLOBAL Commercial Locations
  • ✔  As-Builts
  • ✔  Construction Progress
  • ✔  Facilities Management
Last 24 Hours: 240 Unique Visitors
9,242 WGAN Members in 149 Countries
Last 30 Days: 31,258 Page Views | 13,267 Unique Visitors | 28 New Members
We Get Around Network Forum
Quick Start | WGAN Forum
Capture AppProblemsQuestion of the DayQuestionsTraining

Matterport Scan editing tool issues: how to solve?19129

Taoiseach_7 private msg quote post Address this user
Good day all,

I'm using the iOS version of the Matterport scan editing tool.

I have removed some wires from scans of one room and successfully uploaded them to the digital twin. I'm doing the same for the master bedroom.

One scan has uploaded successfully but the other two are showing up in a different room.

Anyone else run into this problem? If so, how did you resolve the issue?

Thanks in advance
Post 1 IP   flag post
HarlanHambright private msg quote post Address this user
How are you removing wires?
Post 2 IP   flag post
Taoiseach_7 private msg quote post Address this user
@HarlanHambright photoshop
Post 3 IP   flag post
Taoiseach_7 private msg quote post Address this user
@HarlanHambright Here's a link to the tutorial. It's for android, but it works for IOS as well

Post 4 IP   flag post
WGAN Fan
Club Member
Queensland, Australia
Wingman private msg quote post Address this user
I am not sure what wires are in this context. Are you trying to get 360s with something bad in them out of Matterport to fix them and bring them back with 360 import?

If they are being placed in wrong spots by Cortex you can always do manual alignment in the capture app.
You can delete them all from minimap, then import them one by one checking its placement and catching the one that is misaligned. Once you see it use the manual alignment to place it correctly. Then import other 360s. Usually it is just one scan that can be misaligned and all the next ones just follow its error, however I would still check after each 360 photo import that every 360 is going where it belongs.
Post 5 IP   flag post
Taoiseach_7 private msg quote post Address this user
@Wingman The wires I'm referring to are wires for big screen tvs and cables. This may clear things up

Post 6 IP   flag post
WGAN Fan
Club Member
Queensland, Australia
Wingman private msg quote post Address this user
Then I guess you can still follow my advice. Just do not try to import more than one 360 at a time. You need to find those that are wrongly aligned. If you realign them manually all next ones most likely to be fine.
Post 7 IP   flag post
104139 7 7
This topic is archived. Start new topic?