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3D ShowcasePricingQuestionsReal EstateRealtors

Would you charge for this? This was from May, 2019...18931

Cabrahams private msg quote post Address this user
A former real estate client reached out to me today writing the following:

"A few years ago you did photos and Matteport for me. Then I ended up not using the pics/mat because the seller decided not to sell. I am going to be listing the property shortly. Do you still have these pics I tried to open but could not."

I've searched and searched but can't find the images anywhere. Looking back at our emails, I believe she had only asked me to shoot the Matterport.

MY QUESTION....

I actually still have this model in my account along with the floor plans.

Would you charge for this? This was from May, 2019...

Thanks,
Charlie
Post 1 IP   flag post
WGAN Fan
CLUB Member
Coeur d'Alene, Idaho
lilnitsch private msg quote post Address this user
Did you charge and receive funds at the original time of shooting the property?

I have on occasion had a couple of my agents ask me for photos of a property that I shot for them in the past and if all I have to do is simply send them a Dropbox link I’ll typically do is at no charge as long as they are a good client
Post 2 IP   flag post
Cabrahams private msg quote post Address this user
I did and that's what I normally just do. I was simply asking because this is from 4 years ago. Just wondering if anyone does anything differently?
Post 3 IP   flag post
WGAN Fan
CLUB Member
Coeur d'Alene, Idaho
lilnitsch private msg quote post Address this user
@Cabrahams I just had this with one of my regular agents on a listing I shot back in 2020
Post 4 IP   flag post
Cabrahams private msg quote post Address this user
It's really not a crazy question. I get charged by Matterport for all of the extra models beyond what my subscription covers and for some reason I never deleted that property. I really need to go in there and clear out old models to get my account in line.
Post 5 IP   flag post
WGAN Fan
Club Member
Buffalo, New York
GETMYVR private msg quote post Address this user
Charge her a storage & reactivation fee. Worth at least 10X a big mac value meal.
Post 6 IP   flag post
Cabrahams private msg quote post Address this user
I guess you were trying to be funny?

I did what I have normally done and just sent her the link. Her response?

"I’m so happy you still have the Matteport. I am bringing on the listing August 9th. So I will use this, the house still looks the same. I really appreciate that you found it. Thank you for responding so fast too. I have a fuzzy memory about the pics, this works though. It looks great. I’m really pleased."

All good.
Post 7 IP   flag post
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