Video: 2.5 month old Pro3 making horrible sound and now not working.18868
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 WGAN FanClub Member Suisun City, California |
ScanYourSpace private msg quote post Address this user | |
Client has one of my Pro 3's on a jobsite. Sent me this video of my pro 3 making a horrible sound, sounds like some gears are broken. It's 2.5 months old. He reports that now it won't even complete a full 360 rotation! A support case has been opened with Matterport but no one has responded as to what they think has gone wrong. I requested a replacement but they haven't replied about that yet either. Video: 2.5 month old pro 3 making horrible sound and not completing a rotation. | Video courtesy of Sparks Media Group's YouTube Channel | 12 July 2023 | Scan Your Space (a Division of Sparks Media Group) Founder and CEO Tom Sparks | www.ScanYourSpace.com | www.SparksMediaGroup.com | @ScanYourSpace |
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 WGAN ForumFounder & WGAN-TV Podcast Host Atlanta, Georgia |
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| @ScanYourSpace Ugh! Any update from Matterport Support? Hopefully, Matterport will simply replace your Matterport Pro3 Camera (and learn something from the one you send back). Dan |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @ScanYourSpace BTW, I noticed that your YouTube video has 150 views. One would think that Matterport would want to quickly resolve this problem so that you can add that info to the comments section of the video. Dan |
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