Urgent: Matterport Pro3 Camera won’t power up18330
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Sdoughtie private msg quote post Address this user | |
| Pro3 came on as usual. Then it had 3 dots on the screen. Then it went black. Now the camera won’t power up. The matterport website is unhelpful. Any ideas? |
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 WGAN StandardMember Birmingham, Alabama |
rko1 private msg quote post Address this user | |
| Do you have a second battery? - process of elimination. | ||
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Sdoughtie private msg quote post Address this user | |
| yeah, tried that also | ||
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 WGAN BasicMember Denver |
pixelray private msg quote post Address this user | |
| This exact thing happened to me the other day. I couldn't get my camera to turn on. That day, it was minus 10 degrees Fahrenheit. The pro 2 was notorious for having issues in cold weather, so I assumed it was the same thing. I took the camera inside my job site instead of trying to start outside. Same thing. It would not start. I changed batteries and hugged my camera to warm it up quicker. Did that for about 10 minutes and then it started. So, are you trying to start it in cold temperatures? | ||
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Sdoughtie private msg quote post Address this user | |
| no, it's in the 50's | ||
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 WGAN ForumFounder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @Sdoughtie Does the Pro3 battery snap in place such that it is making contact correctly? Dan |
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Sdoughtie private msg quote post Address this user | |
| yeah, I think I may have to send it back. It’s under warrenty. I’ll give MP a call tomorrow. | ||
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Sdoughtie private msg quote post Address this user | |
| I tried it again in a dimly lit are. The screen lights up but nothing else. Just lit but blank. UPDATE: I just left it on and it cut off by itself at some point. Decided to turn it back on again and now it's working... Very strange. I'm still going to call tomorrow to find out what the three dots were and why it would do this. |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @Sdoughtie Thank you for the update. Glad to hear that your Matterport Pro3 Camera is working again. Please let us know what Matterport says and if you decide to send it back for repair or swap. Best, Dan P.S. WGAN Forum discussions tagged: Pro3 Problems | Pro3 |
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Sdoughtie private msg quote post Address this user | |
| MP tech support can not answer a simple question: What do the 3 dots (ellipses) mean on the Pro3 screen? It’s really unbelievable! |
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