Urgent onsite with Camera Issue1820
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Hilton Head Island, SC |
THRHHI private msg quote post Address this user | |
| At a client location and camera shows 3/4 battery but when I connect the iPad to the Camera, it says battery is at zero. I can plug in charger and iPad shows charging, but is it just stays 0%. When camera is off the charge indicator scresn stays illuminated and never goes off. Called matterport and they said it is bad screen issue and "is a known problem". Anybody else aware of this or has had it happen? They say I will have to send back the Camera, but they hope to fix it in the future with a software upgrade....?!? Bummer since it took 2 weeks to setup this client appointment and only had a 3 hour window to complete. |
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 WGAN ForumFounder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @THRHHI Yikes! 'a known problem' that we don't know about. Can you post a photo showing the indicator status when plugged in and not plugged in? Dan |
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Orange, California |
craigsauer private msg quote post Address this user | |
| Have you restarted both the camera and the iPad? | ||
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Hilton Head Island, SC |
THRHHI private msg quote post Address this user | |
Here is the camera in off position. Indicator never goes out and only displays 0:5.when plugged in the blue light on switch flashes but indicator screen never changes plu goes |
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Hilton Head Island, SC |
THRHHI private msg quote post Address this user | |
| Craig, yes shut down both and still the same. Even with camera off indicator screen stays on and won't shut off. When I talked to Matterport they did not seemed surprised as it appears it has happened before. As I stated above it is a "known issue" to them. | ||
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Hilton Head Island, SC |
THRHHI private msg quote post Address this user | |
 Not best image but this is what is diplayed with both connected |
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360Verbeelding private msg quote post Address this user | |
| Hi, but the most importand thing. could you still work wit the camera. Grtz Rene. |
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Hilton Head Island, SC |
THRHHI private msg quote post Address this user | |
| no, since the ipad thinks the camera has no charge it won't let me scan. | ||
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Noel private msg quote post Address this user | |
| hum, "known problem" so who pays for the freight to send back? Sound like warranty issue, faulty product! Are there more local service centres around the world? | ||
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