Warning: [Video] I received a defective Matterport Pro3 battery! bummer.

this was matterports response when I raised a ticket, keep in mind I requested a refund through amazon and matterport has up to 2 days to approve the request, i'm still waiting as I just requested the refund yesterday. supports response to my inquiry is a typical cut/paste response....

Hi Tom,

Thank you for contacting Matterport support. We appreciate the opportunity to assist you and address any other Matterport concerns you may have.

We are sorry for the inconvenience that this may have caused for the Item that you received for the Pro3 Camera.

In line for us to review this concern, kindly provide us the following information below:
Serial Number (S/N on bottom of camera)
Name/Email of the Billing Contact on the account the camera belongs to
If your camera was purchased from Amazon, please provide your Amazon Order ID
Shipping address
Detailed description of the presenting issue
Space/model links if the issue presents itself visually in the Showcase
Once we receive these information, We will provide you the following steps

Aside from this, we highly encourage you to check out our support website for future reference:
Matterport Support
If you have any questions or concerns, don’t hesitate to let us know. I look forward to hearing from you.

Best Regards,
Rc

WGAN Forum Founder & WGAN-TV Podcast Host 31.33K Website Atlanta, Georgia Linked In Facebook Twitter YouTube TikTok Instragram Matterport Service Partner Google Street View Trusted Photographer Zillow Certified Photographer We Get Around Network Member	31.33K DanSmigrod private msg quote post Address this user	plus 1 plus 1 plus 1 3
	@ScanYourSpace Thank you for the documenting the defect with the Matterport Pro3 Camera battery that you received. Since you had earlier Matterport Pro3 Camera batteries to compare, you were lucky that you could easily compare a good Pro3 battery to a bad Pro3 battery. For anyone that gets a Pro3 WITH a defective battery, they may not easily recognize the problem and be super-disappointed with their first Matterport Pro3 Camera scanning experience. For clarification, you did Matterport a favor by posting this defective Matterport Pro3 Camera battery issue for two reasons: 1. Anyone Googling Matterport Pro3 Camera battery problem will find your video 2. Help Matterport identify a (big) problem Unfortunately, the Matterport Support "copy and paste" email that you received (above) was super-disappointing. Here is how Matterport Support might have replied (instead of the super-disappointing "copy and paste" ... --- Hi Tom, WOW! That's crazy! I apologize for the Matterport Pro3 Camera defective battery that you received. And, thank you for calling our attention to this Matterport Pro3 Camera battery issue. Yes. Please request a refund or exchange via Amazon and I will alert our fulfillment team (in case you request an exchange). I have alerted our Matterport quality team in Taiwan to be on alert for this Matterport Pro3 Camera battery defect so that others don't have to be disappointed with their Matterport experience. Thanks again! And, thank you for being a customer of Matterport (I enjoy watching your Matterport Pro3 Camera videos in the We Get Around Network Forum.) Matterport Support ---
	2 years ago	Post 9 • IP flag post

WGAN Fan Club Member 665 Website Suisun City, California Linked In Facebook YouTube Instragram Matterport Service Partner Google Street View Trusted Photographer Zillow Certified Photographer We Get Around Network Member	665 ScanYourSpace private msg quote post Address this user	plus 1 plus 1 plus 1 6

	2 years ago	Post 1 • IP flag post

WGAN Basic Member 1.06K Website Denver Facebook We Get Around Network Member	1.06K pixelray private msg quote post Address this user	plus 1 plus 1 plus 1 3
	I received a battery that won't charged past 46%. Seems there are issues!
	2 years ago	Post 2 • IP flag post

172	172 EMILIANO private msg quote post Address this user	plus 1 plus 1 plus 1 3
	@ScanYourSpace I received my third PRO3 battery today. Now I'm a little worried. I checked and there is no problem. Did the defect appear immediately or after a few uses? Thank you E.
	2 years ago	Post 3 • IP flag post

86	86 Philly private msg quote post Address this user	plus 1 plus 1 plus 1 6
	Oof. Between this and the tripod mounts, seems like there's some quality issues running wild. Or maybe the majority of them are great and we never hear from the happy users! Who knows. So far, so good on my mount and battery knock on wood. P.S. Laughed out loud when you said there's a battery shortage and that this was your fifth battery. Are YOU causing the shortage? lol
	2 years ago	Post 4 • IP flag post

WGAN Fan Club Member 665 Website Suisun City, California Linked In Facebook YouTube Instragram Matterport Service Partner Google Street View Trusted Photographer Zillow Certified Photographer We Get Around Network Member	665 ScanYourSpace private msg quote post Address this user	plus 1 plus 1 plus 1 3
	@EMILIANO no not immediately... it appeared after maybe a week or two. I have 4 other batteries that are so far so good, so maybe this is a one off.
	2 years ago	Post 5 • IP flag post

527	527 dave3d private msg quote post Address this user	plus 1 plus 1 plus 1 0
	We have the one with the camera plus 3 from Amazon. All good - no problems. Seem to be at about 1/2 a charge at unwrapping.
	2 years ago	Post 10 • IP flag post

Warning: [Video] I received a defective Matterport Pro3 battery! bummer.18153