Help! Known Issues with Matterport Capture App Versions 5.1.0 and 5.2.0?17503

Originally Posted by Pedrotex69
Hi all,

This morning when I switched on my iPad Pro it started automatically to do an update without me requesting it, it took between 10 to 15 minutes to open the App and version 5.1.0 was installed.

I try to upload a job that I needed and all looked as it should, the percentage started to go up until 100% and the cloud symbol appeared on the job, but when I went to my Pc to make sure the job was being processed I could not found it, and also noticed that the number of my available spaces was still the same, had not gone down one as it should.

So I did several more attempts and if tried with different jobs, but always the same result, nothing is being sent to the cloud to be processed.

I have contacted Matterport Support which told me that one of there latest version add that bug, so I should go to the App Store and Update it, not delete it otherwise I would lose all my jobs.

So I did that and version 5.2.0 is now installed, but the same problem persists can't upload anything at the moment, so Matterport Support told me that they will send me an email, not sure of how much good that will be.

Anyone else is having similar issues?

All the best,