Help Please: How to transfer Matterport 360s to other Matterport Tours?16910
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CATHAL private msg quote post Address this user | |
| Hi, I redid a matterport tour as some renovations were done and they wanted them included. However I forgot to do any external 360 shots on the new tour. The 360 shots I require are still on the capture app for the old tour. Is there any way I can add the 360's from the old tour to the new one? |
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 WGAN ForumFounder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @CATHAL Thank you for joining the WGAN Forum Community. The likely workaround for you is: 1. Export the 360s from the old Matterport tour 2. Host the 360s on a platform such as ThreeSixty Tours (they have a free option) 3. Use MatterTags to link to the 360s I could imagine that a Matterport Partner - such as Listing3D - could take the 360s that you export from the old tour and import them for you. (There is likely no DIY workflow for doing this.) While Listing3D does virtual staging of Matterport spaces, it's super-likely that they would help you with the challenge, as a Matterport Partner, they have the ability to insert into a Matterport tour. And, they likely would like you to learn about their virtual staging of Matterport tour service. You can contact Listing3D using this form. Does the above help? Dan |
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MeshImages private msg quote post Address this user | |
| @CATHAL Not on iOS, only on Android. But you can use a Matterport overlay like MPSkin to include them externally. |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
Quote:Originally Posted by MeshImages @MeshImages With Android, can you open a Matterport tour that was not created with Android (the existing tour)? Dan |
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CATHAL private msg quote post Address this user | |
| Seems strange to me that I can’t just download the 360 from the original tour and send it to Materport to add to the new Tour. I can understand how it might be difficult if it was one of the capture images that are stitched together in at Tour. But for an extra 360 that we’re actually adding ourselves (via edit button) afterwards it doesn’t make sense why it’s such a big problem to add to a tour…. I have spoken to Matterport for support and they are no help, as in they say it can’t be done | ||
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MeshImages private msg quote post Address this user | |
| @CATHAL Yes, this is one of the issues, that no one understands with Matterport. It does not make sense at all. If you capture with Android, you can add content after scanning. Currently it's better than capturing with iOs. Or use one of the overlays. MPSkin is awesome, currently my favourite overlay. |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @CATHAL Unfortunately, Matterport is a closed system. With open platforms, you can do exactly as you write: Quote: Originally Posted by @CATHAL Wish it was better news. Is using Matterport MatterTags to "point" to the 360s an option? Dan |
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CATHAL private msg quote post Address this user | |
| Guess I’ll just have to do a four hour round trip to get two external 360 images…. thankyou Matterport! | ||
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @CATHAL Before doing the four hour round trip, you might reach out to Listing3D. It's likely not much money to do this. As a licensed Matterport Partner, Listing3D likely can access the Matterport model to do what you are seeking. Dan |
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 WGANPremium Member Lahaina, Hawaii |
Skeeter private msg quote post Address this user | |
| I was told many years ago by a Matterport employee that they were going to allow us to move 360's. Well that never happened. I wanted this 5 years ago or so. I have a lot of 360's shot on a great day but can't use with other models from same complex. Get on it Matterport. | ||
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @CATHAL Good news ... I reached out to Kate at Listing3D and Kate writes: --- The answer to @CATHAL 's question is: Please reach out to us and we are more than happy to help you with this at no cost! It is a very simple process! Email me at kate@3dapartment.com for more information! --- Best, Dan |
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CATHAL private msg quote post Address this user | |
| Thanks Dan, I’ll follow that up and I appreciate your help. One question if they are able to do something (ie I add the 360 to the Tour) Will the original matterport link name change (in any way) The reason I’m asking is I work for some real estate agents in Ireland and there is one website nationally that all the estate agents put their tours on but they only accept matterport vr tours… and so if in the process the matterport link changed in any way I suspect it would cause a problem in uploading. | ||
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @CATHAL Good news ... Listing3D can keep the same Matterport URL for you.  As a Matterport Partner - they license the Matterport API/SDK - they have this super-power. Dan |
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 FounderShow & Tour Leawood, Kansas |
JoshMais private msg quote post Address this user | |
| Hey @CATHAL, another option would be to use a Show & Tour media player to host the exterior 360s in one tab, and the interior 3D scans in another tab. You could simply use your old Matterport tour (with only 360s showing) combined with your new Matterport tour (with only the interior showing). I went ahead and created an example for you below! |
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ThinkLab private msg quote post Address this user | |
| @CATHAL just ask Matterport, They have done it for me on tours I had the same problem, and took them just 1 day to do it. Was super fast, and the support team was great and had so much technical knowledge. And they also did not even charge me to help me with this. | ||
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CATHAL private msg quote post Address this user | |
| Unfortunately that’s where my problem is I’ve asked them for help and they said they can’t do it | ||
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @CATHAL If the problem is how to export the 360 photo spheres from the original tour, I can walk you through that. Or, can you explain the challenge? Dan |
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CATHAL private msg quote post Address this user | |
| The problem is not retrieving and exporting the 360’s… I have no problem doing that……. It’s that Matterport say they can’t add the 2 360’s to the new Tour | ||
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
Quote:Originally Posted by CATHAL I am asking about this in context of Listing3D. Quote: Originally Posted by DanSmigrod |
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ThinkLab private msg quote post Address this user | |
| @CATHAL they are lying to you, because if they help one MSP they will have to help all... why pay someone when they can do it for free for you? But just shows you how backwards this company is and has been for the past 8 years. MSP's means nothing to them, period. | ||
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MeshImages private msg quote post Address this user | |
| It’s sad to say, but this post teaches me again, that with Matterport I do not own, what I create. But to be fair, this is the case with most online SaaS Virtual Tour solutions. |
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CATHAL private msg quote post Address this user | |
| You’re absolutely right. I could understand how it might be difficult if it was one of the capture images that are stitched together in at Tour. But for an extra 360 that we’re actually adding ourselves (via edit button) … I should be straightforward simple upload on their side. | ||
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