Were you billed for Free Floorplan/Free Matterpak Day?15511
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Regina, Saskatchewan Canada |
Queen_City_3D private msg quote post Address this user | |
| I usually order my floorplans through Captur3d.io but took Matterport up on their "free floorplan" offer of August 2nd, as well as the Matterpak download for August 3rd (even though I really didn't need it... just did it to play around). Of course, I've now been charged for both! Anyone else in this predicament?  |
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 WGAN FanClub Member Queensland, Australia |
Wingman private msg quote post Address this user | |
| I bet it is usual Matterport oops. I would ask them to refund if they offered it for free. I wanted to get Matter pack to play with it but was too late. |
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Regina, Saskatchewan Canada |
Queen_City_3D private msg quote post Address this user | |
| I did sent an email to support@matterport.com. I'm sure they'll post a credit, but you would think they would have figured out the way to work this out with billing before offering it. | ||
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 WGAN ForumFounder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @Queen_City_3D I could imagine that you have a Matterport Classic Cloud account and are not eligible. (Yet another way Matterport poorly treats its early adopters.) ✓ Free Matterport MatterPak Today (3 August 2021): Excludes CLASSIC Plans ✓ Free Matterport floor plans on 2 August 2021? @Meidansha in Japan has a particularly interesting story: ✓ Free Matterport floor plans on 2 August 2021? Please do keep us posted about how Matterport Support handles your request for a reversal of the floor plan charge. Best, Dan |
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Regina, Saskatchewan Canada |
Queen_City_3D private msg quote post Address this user | |
| I do have a classic account, and it is a classic BUSINESS account ($149/month), and offer clearly said it was for Professional, Professional Plus, and Business Customers so it was my understanding that just the Basic accounts were excluded. It was also pushed to me on the my.matterport account. | ||
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
  Screen Grab: Monday, 2 August 2021 (from Matterport Cloud Account) @Queen_City_3D Perhaps there was a different offer in Canada. The offer was emailed to me as well as pushed in the Matterport Cloud portal. If you look at the fine print (above), it appears to exclude Matterport Classic Cloud accounts by ommission: "Current Professional, Professional Plus, and Business customers." I could be wrong, but my impression is that Matterport does NOT consider Classic: "Current Professional, Professional Plus, and Business customers." It will be interesting to see what Matterport Support writes back to you. Additional thoughts? Dan |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
  We Get Around Business (Classic)/Annual Plan - And, charge for "free" floor plan. @Queen_City_3D I see that We Get Around was charged for the "free" floor plan too. I will dispute it with Matterport Support (and share what I hear back). Best, Dan |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
 @Queen_City_3D I sent an email to Matterport Support (above) at 10 am EDT today, Thursday, 2 September 2021. I will share what Matterport Support writes back. Dan |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @Queen_City_3D I have a BUSINESS account too. But, on my Matterport Cloud account, it says: Business (Classic)/Annual Plan (Please see above). I could imagine that Matterport considers these two account types different: 1. Business/Annual Plan 2. Business (Classic)/Annual Plan Thus, you and I got charged for the "free" floor plan. Please do share the Matterport Support reply. I will do the same. Best, Dan |
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palladio private msg quote post Address this user | |
| I saw this on my statement so I called support. I have a Professional plan and of course clicked on the offer (which popped up while I was processing a job) for a free Matterpak, one-day only. The notice said to just order it under add-ons and there would be no bill. Well, I did it... and there it is on my bill for $49. Here's what they told me on the phone: This offer was "only for the first 1,000 orders" (!). Did anyone see verbiage like that on the offer? There was no such information on the notice I saw. It didn't say "order one and maybe you'll be lucky and not have to pay if you are one of the first thousand." I wouldn't have done it. Later, on the line, she said that my order was one of the "first 2,000" (threshold of the offer changed?) and therefore while the item is listed on my bill, I was not actually charged for it. Check to see if your actual charges include the item(s) in question. Still no idea where the "first thousand/first two thousand" stuff came from. |
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palladio private msg quote post Address this user | |
tldr: Item was listed on invoice but not actually charged.  |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
Quote:Originally Posted by @palladio @palladio I read the small print on this offer – both for a free floor plan and a free MatterPak. I did NOT see: "only for the first 1,000 orders" "first 2,000" 1. were you charged? 2. If so, did Matterport reverse the charge? Dan |
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Expertise private msg quote post Address this user | |
Ok, well FWIW. I ordered/received a Matterpack. It shows on invoice, but is credited at the bottom. Amex was only charged for Subscription cost amount.  |
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palladio private msg quote post Address this user | |
Quote:Originally Posted by DanSmigrod Dan, I don't appear to have been charged. I was thrown off by the appearance of the $49 on my bill. I haven't checked my card statement yet but according to the invoice, they billed $49 for the MatterPak and also credited it. This was confusing in that the total owed on page one of the invoice showed the $49 as due. If it turns out I was charged, I will post an update. |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
Quote:Originally Posted by Expertise Quote: Originally Posted by palladio @Expertise @palladio Ah! I went back and looked at my invoice and see:  Looks like: 1. I was charged 2. A credit was issued @Queen_City_3D How about you? Dan |
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Regina, Saskatchewan Canada |
Queen_City_3D private msg quote post Address this user | |
| @DanSmigrod It's all good now   |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @Queen_City_3D Dan |
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