My Matterport Pro2 3D Camera needs a repair

WGAN Fan Club Member 4.35K Website Queensland, Australia Matterport Service Partner Google Street View Trusted Photographer We Get Around Network Member	4.35K Wingman private msg quote post Address this user	plus 1 plus 1 plus 1 3
	So this grinding noise I have been hearing for days seems to be a nasty thing. It usually starts after 2-3 hours of scanning so my guess was an overheating somewhere in a drive train. It could be a gear, a loose nut on a shaft or a bad motor but it is not just a noise. When you hear it you are most likely to get something like this https://my.matterport.com/show/?m=gR8jC4JWZ4L&cloudEdit=1&sm=3&sr=-1.57&sp=10.85,38.36,-1.82&sz=3.31 This is totally related to that noise. Asked a local distributor for repair and a working camera during repair but I was told to go though Matterport USA because I did not buy it from them directly. I emailed Matterport USA outside of their business hours but got a reply within 1 hour. Since my camera is 4 yo there is no warranty but I have been offered another camera by Matterport USA and kind of swapping mine for another working one. The only problem is to get a replacement shipped from a Matterport distributor in Australia as waiting time for it to be sent from USA is 14 business days and I am not sure it even includes transit time. The local distributor does not mind it but have asked me to contact USA support first. Now waiting for a reply from MAtterport USA if it is doable.
	3 years ago	Post 1 • IP flag post

Hi @wingman -

What your describing definitely sounds like a problem in the cameras drivetrain.

It could be that one of the components needs to be adjusted. But since your camera has likely seen a lot of use, it might need some of the drive components replaced.

You have a couple of options....

1) send the camera to Matterport and they'll do an exchange for a factory refurbished camera (they are essentially like new) and which usually costs around $600....or
2) Your second option would be to send your camera to us at @MatterFix and we would thoroughly inspect your camera and adjust the drivetrain back to factory specs or we would replace the worn/defective components. The cost would range between $200 for adjustments only or, up to $350 if we had to replace all of the drivetrain components + shipping.

Shipping usually costs about $150 each way. We typically complete repairs and send cameras back to customers the day after we receive them.

Based on the fact that your camera is 4yrs old and that you use it a lot, the option of getting a replacement from Matterport might be your best bet for the long-term.

WGAN Forum Founder & WGAN-TV Podcast Host 31.33K Website Atlanta, Georgia Linked In Facebook Twitter YouTube TikTok Instragram Matterport Service Partner Google Street View Trusted Photographer Zillow Certified Photographer We Get Around Network Member	31.33K DanSmigrod private msg quote post Address this user	plus 1 plus 1 plus 1 0
	WGAN-TV Live at 5: Top 10 Matterport Pro1, Pro2 and Pro2 Lite Camera Repairs with @MatterFix Founder Mike Vorce \| Wednesday, 11 November 2020 Hi All, Got a problem with your Matterport Pro 3D Camera? ✓ Transcript: WGAN-TV Top 10 Matterport Pro1, Pro2 & Pro2 Lite Camera Repairs Free! 12 months of WGAN-TV Training Academy Membership with repairs of $250 or more. Best, Dan
	3 years ago	Post 3 • IP flag post

WGAN Forum Founder & WGAN-TV Podcast Host 31.33K Website Atlanta, Georgia Linked In Facebook Twitter YouTube TikTok Instragram Matterport Service Partner Google Street View Trusted Photographer Zillow Certified Photographer We Get Around Network Member	31.33K DanSmigrod private msg quote post Address this user	plus 1 plus 1 plus 1 3
	@Wingman About: Quote: Originally Posted by Wingman Good news, Materport USA has agreed for the replacement camera to be sent from a local distributor in Melbourne. It is going to head my way tomorrow. If it is not going to be delayed at my state border due to COVID I should get it by the end of this week or early next week. That's great news! Thanks for letting us know! Dan
	3 years ago	Post 8 • IP flag post

WGAN Forum Founder & WGAN-TV Podcast Host 31.33K Website Atlanta, Georgia Linked In Facebook Twitter YouTube TikTok Instragram Matterport Service Partner Google Street View Trusted Photographer Zillow Certified Photographer We Get Around Network Member	31.33K DanSmigrod private msg quote post Address this user	plus 1 plus 1 plus 1 3
	@Wingman That's great news. Thanks for letting us know. Dan
	3 years ago	Post 10 • IP flag post

Matterport Camera Repair Service 463 Website Gainesville, Florida Matterport Service Partner Google Street View Trusted Photographer We Get Around Network Member	463 MatterFix private msg quote post Address this user	plus 1 plus 1 plus 1 3
	Hi @wingman - What your describing definitely sounds like a problem in the cameras drivetrain. It could be that one of the components needs to be adjusted. But since your camera has likely seen a lot of use, it might need some of the drive components replaced. You have a couple of options.... 1) send the camera to Matterport and they'll do an exchange for a factory refurbished camera (they are essentially like new) and which usually costs around $600....or 2) Your second option would be to send your camera to us at @MatterFix and we would thoroughly inspect your camera and adjust the drivetrain back to factory specs or we would replace the worn/defective components. The cost would range between $200 for adjustments only or, up to $350 if we had to replace all of the drivetrain components + shipping. Shipping usually costs about $150 each way. We typically complete repairs and send cameras back to customers the day after we receive them. Based on the fact that your camera is 4yrs old and that you use it a lot, the option of getting a replacement from Matterport might be your best bet for the long-term.
	3 years ago	Post 2 • IP flag post

My Matterport Pro2 3D Camera needs a repair15485