Uploading issue - please help!!14748
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trevornelson private msg quote post Address this user | |
| I've done over 200 Matterport Tour and have never had a model/space. Right now, it is giving me an error where it looks like it starts uploading, sometimes even gets to 60-62%, and then the big red error cloud pops up, and it won't upload. I've tried the following: Close / reopen Capture App Disconnect from WiFi and try to upload with cell service. Reset my phone completely. I've even tried deleting the app, removing all my previous models, and uploading a new one, and even that isn't working. I'm hoping it's a temporary server issue of some sort, because I have two models that I am desperate to upload! Any input is much appreciated. |
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 WGAN StandardMember Birmingham, Alabama |
rko1 private msg quote post Address this user | |
| Currently we have the same issue.. | ||
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WGAN Standard Member Birmingham, Alabama |
rko1 private msg quote post Address this user | |
| Hopefully it will be resolved soon. | ||
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 WGAN ForumFounder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
 Hmmmmmm Matterport is not showing an issue! https://status.matterport.com/ Dan 7:30 pm EDT Saturday |
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WGAN Standard Member Birmingham, Alabama |
rko1 private msg quote post Address this user | |
| It may be a regional problem with these storms, may not even be Matterport, as it fails almost immediately in most cases. Only thing to do is wait a few and keep trying. Thanks Dan.. | ||
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Jrphoto private msg quote post Address this user | |
| Same problem here I successfully uploaded a number of models today but the last two failed |
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grmngrl private msg quote post Address this user | |
| @trevornelson make a copy of the model and try to submit that. | ||
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Jrphoto private msg quote post Address this user | |
| Tried that - didn’t work unfortunately | ||
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 WGAN3rd Party Service Member Beijing |
JuMP private msg quote post Address this user | |
| @Jrphoto export the job file package and send them to matterport support mail box as attachment link. Ask them to handle it manually. | ||
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 WGAN FanClub Member Buffalo, New York |
GETMYVR private msg quote post Address this user | |
| Submit a problem to matterport and see if it actually shows up in the logs, as seen in the status.matterport.com | ||
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Jrphoto private msg quote post Address this user | |
| Uploading models working again now. I guess it was a temporary glitch. Thanks for all the help. |
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trevornelson private msg quote post Address this user | |
| Sorry for not responding sooner - it looks like it must have been a server issue (?) as it's now back up and running like normal. Scared me for a moment, but I think everything is okay, thanks for the replies! | ||
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