Urgent! Help Please! On Site; Camera not connecting12473
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Cabrahams private msg quote post Address this user | |
| I am using the Pro 2 Camera for only about the 3rd time; I’ve been scanning w the original camera for almost 4 years. I am on site but am getting a message to unplug the camera on my IPad so it’s not connecting. I have RE started IPad and camera but no luck. Has anyone had this problem before and what can I do about it? Help please! Charlie |
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 WGAN FanCLUB Member Coeur d'Alene, Idaho |
lilnitsch private msg quote post Address this user | |
| you may have dust or lint in your Pro2 Charging port ~ you might try blowing out the charging port | ||
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Cabrahams private msg quote post Address this user | |
| Despite saying the Matterport is connected beneath that in settings it reads No internet connection in orange | ||
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Cabrahams private msg quote post Address this user | |
| Googled came across an old post here. Someone suggested RE plugging it in and taking out. Of course I don’t have my plug w me but luckily don’t ask me why as I am in a vacant unit there’s a pack of drill bits in a cupboard. I used the smallest one I could find to insert and press down the piece within the hole and voila IPad now appears on the Matterport app!!! Back in business! THANK YOU WGA forum!!!! | ||
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 WGAN ForumFounder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @Cabrahams Anything here helpful in this Emergency checklist for Matterport Pros experiencing problems while on site? https://www.wegetaroundnetwork.com/topic/4713/page/1/emergency-check-list-matterport-capture-app/ Dan |
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