Question of the Day: Updated Matterport Capture App causing Pro2 Crashing?11821
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 WGAN ForumFounder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| Hi All, The WGAN Forum Question of the Day for Wednesday, 6 May 2020: If you have updated to Matterport Capture App (Version 4.0), is it causing your Matterport Pro2 3D Camera to crash? Best, Dan P.S. This WGAN Forum Question of the Day was inspired by this post in this WGAN Forum discussion: Quote: Originally Posted by mcuddy |
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Ultimated1228 private msg quote post Address this user | |
| I had a brief problem with the app yesterday, but I restarted the camera/app and it went smoothly from there. | ||
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Garnetwest private msg quote post Address this user | |
| Yikes...got 3 jobs lined up for tomorrow. Should I wait to do the update? Any added features? | ||
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @Garnetwest I would hold off updating the Matterport Capture App 4.0 until the Community gets clarity that bugs, if any, have been fixed. Dan |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @Garnetwest P.S. Congrats on your 3 jobs tomorrow. That's great! Dan |
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 WGAN BasicMember Denver |
pixelray private msg quote post Address this user | |
| I used the new update today - 2 crashes | ||
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WGAN Basic Member Denver |
pixelray private msg quote post Address this user | |
| But I have been averaging 1-2 camera crashes a day before the update - so nothing new! | ||
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scoopix private msg quote post Address this user | |
| Can you go backwards to the old app after update | ||
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WGAN Basic Member Denver |
pixelray private msg quote post Address this user | |
| I don't think you can go backwards. I have had about 10 crashes today. But my other photog didn't have any. He is using an older iPad mini...4th gen I believe. I'm using Ipad pro 1st Gen. | ||
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Garnetwest private msg quote post Address this user | |
| I tried to hold off on the update before my scan jobs today. Unfortunately the Capture App updated on its own to 4.0.0 That said, I didn't have any issues with either the App or the Camera all day. No crashes, no alignment issues, no upload issues. I'm using a iPad (6th Gen.) with 128 GB. I have NOT updated the firmware for the camera, even though the prompts are there for me to do it. So I'm not sure if that has anything to do with it....but so far no issues. | ||
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