I Need Quick Help: App Problem - No Scanning1145
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JCHAFE private msg quote post Address this user | |
| Im on location and the app will not let me start scanning. It just says to unplug camera. Camera is not plugged in. I plugged it in and unplugged it again. Still wont let me scan?? | ||
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 StandardMember Wandsworth U.K. |
RobinLycka private msg quote post Address this user | |
| Have you tried powercycling the ipad and camera? | ||
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3dvirtueletour private msg quote post Address this user | |
| Is in a house or retailshop..? Look at the alarm..? And look at other wifi signals like Printer/fax !! It good be a probleM!! Ferry |
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gofastpro private msg quote post Address this user | |
| I agree. It's likely a wifi signal nearby screwing you up. Move the cameral to another part of the building and try reconnecting. I would be happy to help over the phone if needed. Just give me a call at 757 784 0979 Tommy |
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Standard Member Wandsworth U.K. |
RobinLycka private msg quote post Address this user | |
| yeah, there´s a thread on this by @Metroplex360 https://www.wegetaroundnetwork.com/topic/1068/crazy-shoot--crazy-solution/ |
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JCHAFE private msg quote post Address this user | |
| I left the house to go home and trouble shoot. im very limited to what I can try? I turned the camera on and off several times. | ||
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JCHAFE private msg quote post Address this user | |
| thanks, Ill try that thread! | ||
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JCHAFE private msg quote post Address this user | |
| @gofastpro I tried calling, I could hear you but you couldnt hear me...lol | ||
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gofastpro private msg quote post Address this user | |
| sorry. I will try to call you back on SKYPE. give me one second to get the app up | ||
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 WGAN ForumFounder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| Promoted Post @JCHAFE If @gofastpro can not solve the challenge, a few more options: 1. Matterport Support Emergency Support: (Free) 650-641-2241 Selection Option 9, then option 4 Recording says: will return call as quick as possible during normal business hours. (9 am until 5 pm PT Monday through Friday) 2. We Get Around 24/7 Emergency Support Hotline ($$$) 404-303-7311 Extension 2 It's like Uber for Matterport support. We simultaneously ring multiple Matterport experts around the globe in multiple time zones. Related, but not that you need it, we also offer Matterport Training and Support by appointment in 14 languages. Best, Dan |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @JCHAFE Also, Paolo @Tosolini writes about a similar challenge in this MUG Forum thread: WiFi Connection Lost is Specific Areas Dan |
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JCHAFE private msg quote post Address this user | |
| Thanks Again Guys, I tried power cycling for the fifth time. This time I waited longer. A few minutes with ipad and Camera both off and when I powered both back up, message was gone? Thanks!! |
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gofastpro private msg quote post Address this user | |
| That's great news! | ||
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @JCHAFE Thanks for letting us know. That's GREAT! news. Good learning for all of us. Tommy @gofastpro Thanks for offering to take a call. Best, Dan |
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