Space just attempted - Not compatible with your subscription plan11353
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 WGAN StandardMember Las Vegas |
VTLV private msg quote post Address this user | |
Anyone ever tried to upload to another Matterport Account and get the following message on your own account email? Working for a middle man, logging into their account to upload a tour. I am on a grandfather plan and only used a Matterport Pro Camera - no fisheye camera during this shoot. I did receive an email in the past stating fisheye cameras will not be allowed on grandfathered plans. I believe my use of the "Convert a 360 to 3D Feature" may have triggered Matterports alert to send this as if I used a fisheye camera when that did not happen. Does this sound like a feature grandfathered plans may not have access to? |
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 WGAN FanCLUB Member Coeur d'Alene, Idaho |
lilnitsch private msg quote post Address this user | |
| @VTLV Is this other person on a new "Starter" plan by change? If so, you will have to upload and process the tour to your account then, transfer the space. The Free & Starter plans can only be shot with a 360 Camera |
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 WGAN BasicMember Denver |
pixelray private msg quote post Address this user | |
| I get this message all the time. I think it's bc I was over my limit for my hosting plan. Got my tours down to correct plan numbers and stopped receiving that message. Are you over your limit? | ||
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WGAN Standard Member Las Vegas |
VTLV private msg quote post Address this user | |
| @pixelray - I've been dancing just under limit line all year dropping unnecessary tours. But this time dropping onto a whole other account seemed odd for getting the email in the first place. @lilnitsch - The middle man account had hundreds of tours on it - doubt it was new. I dropped a tour last week for another middle man company and no email came to my account then saying what i received yesterday. I also converted some 360's to 3D in that tour - no message there. The whole thing was a bit creepy after hearing Matterport is contacting customers again. I assume Matterport blew through their two cash infusions from last year and hungry for more dough after toting their new executive list. Thanks guys |
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