Matterport Capture App - Wish List10930

Originally Posted by @VTLV
If they truly wanted to implement preventative measures. They would bring back that auto update OFF button that allowed us to slightly control when the app was to be updated.

Let their most recent newbie "I'm gonna start a 360 business entrepreneur" get the latest and greatest update. Then cry a day later to everyone about the latest update while shooting on site with a help needed immediately software issue.

The rest of us placebos can sit back and take notes off the control subjects that way.

Thank you for sharing

Originally Posted by @wildcatdave71
My phone auto updated to version 2.0 of the matterport app. I'm using a Samsung Galaxy s20. The app is now completely unusable. Every single shot... processing takes anywhere from 1 to 2 minutes and half the time it just disappears and stops processing, sometimes the app closes, sometimes it goes back to the page that shows all of your jobs. Previously processing would take less than 10 seconds and I could shoot another shot while it was processing in the background.

I will often then reshoot that same spot and that one will disappear as well. Occasionally both of them will then show up later stacked on top of each other. At this point it's unusable and I use this nearly every day to shoot houses and large commercial properties for clients.

Luckily I have a tablet that I've also installed the app on previously that I used for some jobs. For some reason even though Auto update was set in the Play store it did not update and still has version 1.46 of the app. I was able to use that today to do two shoots with normal fast processing and everything worked properly.

I have contacted support and they said they know about this issue, they're working on a fix. They said there is no way to roll back to the older version as once the app is updated that is the only version available. If any of you are experiencing this and do not have an alternate older version installed you are basically stuck until they fix this.

I cannot believe this wasn't tested. The new app was only out for a day and I contacted them and they said they knew about this already, which means there has been a flood of people getting a hold of them in less than 24 hours from release. This is completely unprofessional for a piece of software that is used for people's livelihood.

It's quite obvious how faulty it is, they should have experienced this repetitively during testing, assuming they did any testing at all. I switched from Ricoh tours because of their inability to have stable software and it looks like Matterport can't do any better. I love when companies release new versions with all these features that apparently everyone's asking for (I don't really know anyone that needed or asked for these new features). And then they stuff the software full of new stuff and then break the basic functionality.

If you're experiencing this issue please pester their support team and let them know how ridiculous an untested update is for such a huge number of users.

Just to test it I also loaded the new version on a different tablet that has a different Android operating system and it also does not work on that one. So it is not just my phone, the app is completely broken and they should have known this if they even spent 10 minutes testing.

If I could switch to another company I immediately would as I don't believe in supporting a company that thinks it's okay to release software onto professional clients that's absolute trash.

Originally Posted by @MeshImages
By the way - it would be awesome if Matterport would support Theta plugins like Time Shift

Or even better if Matterport would incorporate this function for all supported 360 cameras into the capture app - this could be a real time saver and speed up capturing with 360s even more.

Imagine cortex with a 50 ft radius on an iPad Pro M2 with 16GB Ram and 5 seconds captures standing next to a 360 camera like the theta x with time shift. You could capture 10.000 square meters in maybe 1 hour - 80.000 square meters per day!

Originally Posted by @EMILIANO
Hi Guys,

Why is the 3D VIEW function of the survey in progress missing from the CAPTURE Matterport APP? Has Matterport ever given an official response on this topic? Seeing the draft model of the doll's house, in my opinion, would help the scanning phases a lot.

E.

Originally Posted by @Buster6070
Quote:

Originally Posted by HarlanHambright
I think I got it to work once.

Same here. Seems like it usually just snaps back to the original position after processing. I don't even attempt it anymore, it's just too inconsistent. Faster to delete the scan and rescan and hope for a better result.

Originally Posted by @Home3D
Clearly MP should create an additional “markup” tool called Pool so we can just draw an outline around a pool and MP pastes a rippled water image into the black hole in the dollhouse view. Not that difficult, just takes the will.

Originally Posted by @ron0987
While practicing with a new drone and trying to capture data for a 3DVista sample, I found myself 2 hours from my house and along with my drone, I had my Pro3 camera, so since I was gathering sample data and had the Pro3, unfortunate not the Realsee to do a side-by-side exterior run off.

I did come across this that I was not happy with and it is not a Matterport per say issue but they definitely could help. This is unedited version of the sample.



Since Matterport advertises this as a camera that takes excellent exterior scans, and I agree somewhat. But this being a sunny gorgeous morning in the Pacific Northwest you can see an extreme camera, tripod and me shadow. This was not appealing to me and would definitely not impress a client. So I figured I would manually remove the shadows and re-upload the panos.

I downloaded all the panos and manually removed the shadows. I no longer subscribe to Adobe Photo Shop but have several other software's to try this. At first, I was going to do all the scans and as I noticed the time it was taking I figured I would just focus on key scans.

So I also decided to focus on inputting the scans manually into the MP capture app on an Ipad. The first 3 wow, overlaid perfect and I thought I would be patting MP on the back for a job well done. But then the train ran off the track even though the panos were from MP but retouched they stopped aligning in the correct position. They started getting further and further off the mark. I had even left the originals in place to assist the software in alignment and manual alignment did not work after I moved them to correct location. Even at one point I deleted all original scans to allow the software work independent of existing data and that did not work either. After 3 days of removing shadows and getting the best alignment this is what I came up with, better but not great and I could not get very many scans on the back side to align.



So if you see a shadow is because I could not get a retouched pano to align.

My takeaway would be Matterport to add an AI removal tool to take away camera shadow in all panos, so there would be no need to download or erase camera shadows. I would think this would be a big issue using the camera on exterior high value properties. Also waiting to scan when the sun is at the highest point does not work either for public locations. Any ideas or input.