minimap broken, please help15096

Originally Posted by mina86
Hi @DanSmigrod and everybody.

Sorry I had no conection during the weekend and I could not reply.

I have done a video showing all the decks in the vessel and how they look in the capture app.

https://youtu.be/1qwZ8LRHdNA

Here is the link to the tour

https://my.matterport.com/show/?m=wb64SCEjdzP .

You will see that in the app there are 6 decks and in the model only 5.

Problem is that deck 1 and deck 2 have merged into one deck and in the app, deck 2 is completelly broken, the scan points are in their place but the deck background is broken in those big squares, and it wasn't like that during the scan.

I need to understand why this has happened, we have done several vessels like this one and never had any problem like this.

I'll try to explain what we did. We scanned deck 0, deck 1 and deck 2 the same day and we returned to continue with deck 3, two days later. Problem was that when we scanned deck 3 we realized that they had moved big pieces of equipment around, but we continued scanning, result was that the model was merging deck 2 and 3 in some areas, just some scan points. We assumed that the problem was the equipment that was moved, because from deck 3 the camera could see deck 2 so we thought it had gone a bit crazy and not measuring right.

As we wanted this job to be as best as possible, we returned to the vessel and deleted all the back (exterior) of deck 2 and deck 3 and scanned again. During the scanning, it looked perfect on the app and we thought we had solved all problems but when we uploaded the model we found what you see and when I opened the capture app I found deck 2 layout all broken.

Hope anyone can throw some light into this. I am sending Matterport support a ticket right now. I just wanted to have some idea as support most of the time takes days to reply.

Thanks a million.

Originally Posted by mina86
Quote:

Originally Posted by mina86
Quote:

Originally Posted by mina86
Hi @DanSmigrod and everybody.

Sorry I had no conection during the weekend and I could not reply.

I have done a video showing all the decks in the vessel and how they look in the capture app.

https://youtu.be/1qwZ8LRHdNA

Here is the link to the tour

https://my.matterport.com/show/?m=wb64SCEjdzP .

You will see that in the app there are 6 decks and in the model only 5.

Problem is that deck 1 and deck 2 have merged into one deck and in the app, deck 2 is completelly broken, the scan points are in their place but the deck background is broken in those big squares, and it wasn't like that during the scan.

I need to understand why this has happened, we have done several vessels like this one and never had any problem like this.

I'll try to explain what we did. We scanned deck 0, deck 1 and deck 2 the same day and we returned to continue with deck 3, two days later. Problem was that when we scanned deck 3 we realized that they had moved big pieces of equipment around, but we continued scanning, result was that the model was merging deck 2 and 3 in some areas, just some scan points. We assumed that the problem was the equipment that was moved, because from deck 3 the camera could see deck 2 so we thought it had gone a bit crazy and not measuring right.

As we wanted this job to be as best as possible, we returned to the vessel and deleted all the back (exterior) of deck 2 and deck 3 and scanned again. During the scanning, it looked perfect on the app and we thought we had solved all problems but when we uploaded the model we found what you see and when I opened the capture app I found deck 2 layout all broken.

Hope anyone can throw some light into this. I am sending Matterport support a ticket right now. I just wanted to have some idea as support most of the time takes days to reply.

Thanks a million.